Help

The Help page is intended to make your navigation of the Western Economic Diversification Canada website easier.  Browsing our website is assisted by the use of the top navigation bar as well as the links located in the left side bar. The A-Z Index provides you with an overview of the layout and content of this website.

Overview of help material available on our website

Accessibility: Contact information for someone who can assist you if you can not access the content on the website.
A-Z Index: Alphabetical listing of the content on this website, organized by topic.
Contact Us: Mailing Addresses, telephone numbers, fax numbers, and email addresses to contact WD.
Content Formats: Information on viewing documents that are not in web (HTML) format.
Feedback- Tell us what you think about our website, our products and services or our organization. We welcome all of your comments and suggestions.
Frequently Asked Questions: Answers to the most commonly asked questions by visitors to our website.
Navigation: Information to assist in navigation of this website.
Search: Quick access to help you find information on this website.
Site Specifications: Information on minimum requirements for viewing the site and suggestions you may find useful for a better viewing experience.
Technical Help: Contact information for technical problems, comments or questions about this website.
Text Too Small: Is the size of the text on this website too small for you to read comfortably? Most browsers allow you to change the text/font size.

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Accessibility

While every reasonable effort has been made to ensure the accessibility of this site, some content or services found here might be inaccessible to some visitors. If you have any questions about the accessibility of this site or if you are having trouble accessing information, you can contact us at any of our offices, or use our online feedback form to let us know.

Accessibility Features

This website is designed with a view to making information accessible to all users in accordance with the Government of Canada's Common Look and Feel accessibility standard, which complies with W3C Accessibility Initiative (priority 1 and 2 checkpoints) of the W3C Web Content Accessibility Guidelines.  In order to make this site more accessible, WD’s website employs templates which:

• are XHTML1.0 Strict conformant, to improve compatibility with adaptive technologies, handheld devices, browsers and search engines;
• have been successfully tested on a wide range of adaptive technologies and browser/platform combinations to ensure that Canadians can access Web pages regardless of the technology used;
• include major components, such as the common menu bar, side menu, and content area that are properly marked up with headings to simplify navigation with a screen reader;
• employ table-less layout and design to simplify screen reader navigation by reducing the structural complexity of Web pages;
• improve accessibility by allowing visitors to configure visual elements to meet accessibility needs.
• use scaleable fonts and text-based navigational elements to improve accessibility and simplify navigation using adaptive technologies;
• provide printer-friendly functionality in the Cascading Style Sheets (CSS) to render pages more compatible with printers and to prevent printing unnecessary page elements;
• separate visual presentation from the document structure;
• avoid truncated and overlapped elements at very large font sizes;
• display the titlevalue when a link gains keyboard focus; and
• employ skip navigation links at the beginning of the page for quickly moving to the content or the institutional links. These skip navigation links become visible when a mouse pointer hovers over top or when selected using a keyboard or other alternate input device.

Client-side CSS for enhancing accessibility

The design of the Web pages on this website is flexible enough to allow you to configure the visual presentation to meet your accessibility needs by using a client-side Cascading Style Sheet (CSS) file.

Most browsers provide the ability to specify a client-side CSS file, which would be applied to every Web page on this Web site that you visit. To take advantage of this feature, perform the following steps:

1. How to create a client-side CSS file, and
2. How to configure your browser to use the client-side CSS file

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Contact Us

If you are unable to locate the information on the program or service you desire, please contact us at any of our offices, or use our online feedback form to send us your information requests. Every inquiry receives individual, prompt attention.

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Content Formats

Most of the content on this site is available in HTML format (like this page). Many documents are also available in their original format; those documents may require the use of a special reader.

• PDF (Portable Document Format ) is a special document format from Adobe Systems, Inc. software company and can be viewed with Adobe Acrobat Reader available at http://www.adobe.com/. An accessible version of Acrobat Reader which includes support for screen readers can also be downloaded. Alternatively, you can convert a PDF file to HTML or ASCII text by using one of the Adobe conversion services.
• PPT presentations are available in Microsoft PowerPoint format. These presentations can be opened with a PowerPoint Presentation viewer available at Microsoft Office Online.
• RTF text documents are available in Rich Text Format. This is a standard format and can be viewed with most word processors.

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Multimedia Content Formats

• Audio and video files with a RAM, RM or RMM extension can be viewed with "RealPlayer 8 Basic" software. This software is available free of charge from the Real.com website.
• WMA (audio) and WMV (video) files can be viewed with Windows Media Player. This software is available free of charge from Microsoft's Windows Media Technologies Download Centre.
• Multimedia presentations with a MOV extension can be viewed with Quicktime. The basic version of "Quicktime Player" is available free of charge from the Apple website . 
• Audio files with a MP3 extension can generally be viewed with the default audio player software installed on your computer. Several audio players are available free of charge. These include: RealPlayer Basic | Windows Media Player | WinAmp.

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Navigating our website

Browsing our website is assisted by the use of the top menu bar, as well as by the links located in the left-hand menu. The left-hand menu provides access to the sub-sections of this website. As you move into the site, you will notice the menu options on the left change to reflect the content of the section you are viewing.

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Site specifications

This site uses 216 colors. Your system should be configured to display at least 256 colors in 640 x 480 resolution or higher. We are committed to making this site accessible to all visitors using any browser. If you experience any difficulty in viewing any of the pages or accessing any of the information, please contact us to let us know.

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Technical Help

If you have comments or questions about this site, please use our feedback form. If you experience technical problems, please contact us by email at web.comments@wd-deo.gc.ca. 

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Text Size / Font Size Too Small

Is the size of the text on this, or other websites, too small for you to read comfortably? If the text appears too small your browser may be set to the smallest viewing. Most browsers allow you to change the text/font size. Follow these simple instructions to adjust the viewing size.

Internet Explorer
   1.Select "View" in the menu bar.
   2.Select "Text Size".
   3.Select "Larger" or "Largest".

Mozilla Fox
   1.Select "View" in the menu bar.
   2.Select "Text Size".
   3.Select "Larger" or "Largest".
   4.To increase the text size further, continue selecting "Increase"

Opera
   1.Select "View" in the menu bar.
   2.Select "Zoom".
   3.From the menu, select the size with which you would like to view the website.
   4.To increase the text size further, increase the percentage.

Netscape
   1.Select "View" in the menu bar.
   2.Select "Text Size".
   3.From the menu, select the size with which you would like to view the website.